PawVortex Pet Supplies FAQ

Human-grade, US-sourced poultry and wild-caught salmon from the Pacific Northwest — meeting the same food safety standards as ingredients made for people.

Made in small batches at a USDA-registered & FDA-certified facility in Indianapolis, Indiana, USA. Every batch is traceable from source to shelf.

Yes. Our treats are low-temperature dehydrated or freeze-dried starting from raw ingredients — ideal for raw and prey-model diets.

Reseal the pouch and store in a cool, dry place. No refrigeration needed — great for travel and everyday pantry storage.

12–18 months shelf life from the manufacturing date. Guaranteed fresh to the date printed on the pouch.

Not online currently. Follow us on Instagram and TikTok for in-person sampling events.

We carry separate product lines formulated specifically for dogs and for cats. Always check the product label before feeding — dogs and cats have very different nutritional needs.

We recommend consulting your veterinarian before introducing new treats to puppies under 12 weeks or kittens under 8 weeks. Most of our single-ingredient treats are suitable for pets over those age thresholds.

Our single-ingredient treats are naturally grain-free and contain no artificial colors, flavors, or preservatives. Review each product's ingredient list for specific allergen information, as individual pet sensitivities vary.

Our calming treats contain natural ingredients like chamomile, L-theanine, or melatonin that support relaxation without sedation — ideal for thunderstorms, travel, vet visits, or separation anxiety. Feed 30–60 minutes before a stressful event. Check each product label for specific dosing guidance.

Free shipping on all US orders $35 and over. Orders under $35 ship for a flat $8 fee. We ship via USPS or UPS with delivery in 1–4 business days after dispatch.

Orders are dispatched within 1–2 business days. Delivery takes 1–4 additional business days depending on your location. Most continental US customers receive orders within 3–5 business days total.

You'll receive a shipping confirmation email with a clickable tracking link as soon as your order leaves our facility. Check your spam or promotions folder if you don't see it within 2 business days of ordering.

All orders ship from our facility in Indianapolis, IN, USA.

Not currently. We ship within the United States only. International shipping is on our roadmap — follow us on social media for updates.

Yes. Pouches are made from post-consumer-recycled (PCR) materials and all shipping materials are fully recyclable.

We offer a 100% satisfaction guarantee. Request a full refund within 30 days of delivery — no return shipment needed. This applies to your first treat product purchase, one refund per customer. Contact us at hello@pawvortex.com to initiate.

Shop exclusively at www.pawvortex.com and our verified social channels. Questions? Contact us at hello@pawvortex.com or call +1 (682) 456-7090.