FAQ's
Our Products
What is the quality of your ingredients & where are they sourced?
Human-grade, US-sourced poultry and wild-caught salmon from the Pacific Northwest.
Where/how are your products made?
Made in small batches at a USDA-registered & FDA-certified facility in Indianapolis, Indiana.
Are your treats raw-diet friendly?
Yes, low-temperature dehydrated or freeze-dried starting from raw ingredients—ideal for raw diets.
Where should your treats be stored?
Reseal the pouch and store in a cool, dry place; no refrigeration needed.
How long do your treats last?
12–18 months shelf life from manufacturing date; guaranteed fresh to the date on the pouch.
Do you offer free samples?
Not online currently; follow our social media for in-person events.
Packaging & Shipping
Is your packaging environmentally friendly?
Pouches are made from post-consumer-recycled (PCR) materials; shipping materials are fully recyclable.
What’s your shipping policy?
Free shipping on orders ≥ $60; $8 shipping under that. We ship via USPS or UPS, 1–4 business days.
How can I find my tracking information?
You'll receive an email with a clickable tracking link and status updates.
When should I expect my order?
Ships within 1–2 business days; delivery takes 1–4 business days afterward.
How much does shipping cost?
Free for orders ≥ $60; otherwise, $8.
Where do orders ship from?
From Indianapolis, IN, USA.
Do you ship internationally?
Not currently.
What is your return policy?
We offer a 100% satisfaction guarantee. Request a full refund (first treat product only) within 30 days of delivery—no return needed, one treat product per customer.