Contact information

Customer Support Hours
Monday - Friday: 10:00 AM - 6:00 PM Central Time
Saturday - Sunday: Closed (Email responses may be delayed)

Primary Contact Methods

Email: hello@pawvortex.com

  • For order inquiries, returns, and general questions

  • Average response time: 24-48 hours during business days

  • Please include your order number for faster assistance

Phone: +1 (682) 456-7090

  • Available during business hours listed above

  • For urgent order-related matters

  • Please have your order number ready when calling

Mailing Address:
PawVortex
AL WAHAB MERCHANDISING INC
8517 Brushy Creek Trail
Fort Worth, Texas 76118
United States

What to Include When Contacting Us
To help us serve you better, please include:

  • Your order number (if applicable)

  • Your full name

  • Your email address

  • A detailed description of your question or concern

  • For product issues: photos or videos when possible

Response Times

  • Email: 24-48 hours during business days

  • Phone: During business hours, immediate if staff available

  • Weekends/Holidays: Responses may be delayed until the next business day

Social Media
While we monitor our social channels, for order-specific support and privacy reasons, please use the contact methods above for:

  • Order inquiries

  • Returns and refunds

  • Account issues

  • Shipping questions

  • Product concerns

Emergency Contact
For package delivery emergencies or time-sensitive issues, please call during business hours for immediate assistance.

Feedback & Suggestions
We value your feedback! You can email suggestions for improving our products or services to hello@pawvortex.com with "Feedback" in the subject line.

Business Inquiries
For wholesale, partnership, or business opportunities, please email hello@pawvortex.com with "Business Inquiry" in the subject line.

Returns & Exchanges
For return authorizations and related questions, please refer to our Refund Policy first, then email hello@pawvortex.com with your order number.

Please Note:

  • We do not accept returns or exchanges at our mailing address without prior authorization

  • For your security, do not email credit card information

  • All official correspondence will come from @pawvortex.com email addresses

We're committed to providing excellent customer service and will respond to your inquiry as quickly as possible during our business hours.

© 2026 PawVortex. All rights reserved.