Shipping policy

Order Processing & Delivery

At PawVortex, we're committed to getting your pet products to you quickly and safely. Our streamlined fulfillment process ensures your order is processed and shipped efficiently.

Quick Overview

• Order Processing: 1–2 business days (Monday–Friday, excluding holidays)
• Standard Delivery: 4–7 business days after order placement
• Extended Delivery Items: 7–15 business days after order placement
• Free Shipping: On domestic orders over $35
• Tracking: Provided for all orders

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Detailed Shipping Information

1. Order Processing Time All orders are processed within 1–2 business days (Monday through Friday, excluding major holidays). Processing includes order verification, quality control checks, payment confirmation, and package preparation.

Orders placed after 5 PM PT will be processed the next business day. Weekend orders are processed the following Monday.

2. Delivery Timeframes

Standard Shipping (United States)

• Processing: 1–2 business days
• Transit: 3–5 business days
• Total estimated delivery: 4–7 business days

Extended Delivery Items (United States) Some products ship from overseas warehouses and have longer delivery windows:

• Processing: 1–2 business days
• Transit: 6–13 business days
• Total estimated delivery: 7–15 business days
• These items are clearly marked on their product pages

3. Shipping Rates

Extended delivery items:

All rates apply to U.S. domestic deliveries only. Shipping costs are displayed at checkout before payment.

4. Order Tracking You will receive a tracking number via email once your order ships. Please allow 24–48 hours for tracking information to become active in the carrier's system after you receive your tracking number. Full tracking is available for all domestic shipments.

5. Multiple Item Orders Orders containing multiple items may ship in separate packages to ensure faster delivery. You will receive tracking information for each package. There is no additional shipping cost for split shipments.

6. Product Availability While we maintain strong inventory partnerships, product availability can occasionally change. In the rare event an item becomes unavailable after your order is placed, we will:

• Contact you immediately via email or phone
• Offer a full refund or comparable alternative product
• Process refunds within 3–5 business days if you decline the alternative

7. Shipping Restrictions We currently ship to all 50 U.S. states. Some restrictions apply:

• PO Boxes: Available for most items (some restrictions apply)
• APO/FPO: Available for standard shipping
• Remote Areas: Additional delivery time may apply

8. Delivery Issues If you experience any delivery issues, please contact us within 7 days:

• Package marked delivered but not received
• Damaged package upon delivery
• Incorrect items received
• Lost package (after expected delivery date has passed)

Please note: We are not responsible for delays caused by carriers, weather conditions, natural disasters, or incorrect shipping addresses provided by customers.

9. Address Verification Please double-check your shipping address before completing your purchase. We are not responsible for packages shipped to incorrect addresses provided by customers. Address changes after order placement may not be possible once processing has begun.

10. Undeliverable Packages If a package is returned to us as undeliverable:

• We will contact you to verify the correct address
• Additional shipping charges will apply for reshipment
• If we receive no response within 14 days, we will issue a refund minus original shipping costs and a processing fee

11. Holiday Shipping During peak seasons (November–December and major holidays), processing and delivery times may be extended by 2–5 business days. We will post holiday shipping deadlines on our website and notify subscribers via email.

12. Oversized & Heavy Items Some items may require special handling. These items will have specific shipping information displayed on their product pages, and additional delivery time may be required.

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Contact Information For shipping questions or concerns:

PawVortex Customer Service Email: hello@pawvortex.com Phone: +1 (682) 456-7090 (Monday–Friday, 10am–6pm CT)

Please have your order number ready when contacting us.

Important Note
All delivery timeframes are estimates. While we work diligently to meet these estimates, actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, customs processing, and high-volume periods.

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