Privacy policy

Our Commitment to You
At PawVortex, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (pawvortex.com) or make a purchase from us.

Quick Guide to Your Privacy

  • We Collect: Information needed to process your orders and improve your experience.

  • We Use: Your data to fulfill orders, provide support, and enhance our services (with your consent for marketing).

  • We Do Not Sell: Your personal information to third parties.

  • You Control: Your data rights, including access, correction, and opting out of marketing.

  • We Protect: Your information with industry-standard security measures.

Frequently Asked Questions

1. What personal information does PawVortex collect?
We collect information you provide directly, such as your name, email address, shipping/billing addresses, and phone number when you make a purchase or create an account. We also automatically collect certain device and browsing information (like IP address and browser type) to analyze site performance. Payment details are processed securely by our payment partners and are not stored on our servers.

2. How does PawVortex use my personal information?
We use your information to:

  • Process, fulfill, and ship your orders.

  • Communicate about your orders and provide customer support.

  • Send marketing communications (only if you have opted in).

  • Improve, personalize, and optimize our website and services.

  • Prevent fraud and protect security.

3. Does PawVortex sell my personal data?
No. We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers who assist us in operating our website and servicing you (such as payment processors and shipping carriers), under strict contractual obligations to protect your data.

4. What are my data rights as a customer?
Depending on your location, you may have rights to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete data.

  • Request deletion of your personal information (subject to legal requirements).

  • Opt-out of marketing communications at any time.

  • Data portability – receive your data in a structured format.
    To exercise these rights, contact us at hello@pawvortex.com.

5. Is PawVortex GDPR and CCPA compliant?
Yes. Our practices comply with the General Data Protection Regulation (GDPR) for European customers and the California Consumer Privacy Act (CCPA) for California residents, including honoring specific rights under these regulations.

6. How does PawVortex protect my data?
We implement administrative, technical, and physical security measures including encryption, SSL technology, and restricted internal access. All payment transactions are processed through PCI-DSS compliant gateways.

7. Does PawVortex use cookies?
Yes. We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand visitor sources. You can control cookie settings through your browser, though disabling some may limit site features.

Complete Policy Details

Information We Collect

  • Information You Provide: Name, address, email, phone, payment details.

  • Automatically Collected Information: Device data, browsing actions, and patterns via cookies and tracking technologies.

How We Use Your Information

  • Process orders and payments.

  • Communicate order confirmations and updates.

  • Personalize experience and improve offerings.

  • Administer promotions and surveys.

  • Detect and prevent fraud.

  • Comply with legal obligations.

Sharing Your Information

  • Service Providers: Companies providing services on our behalf (shipping, payment processing, analytics).

  • Legal Authorities: When required by law or to protect rights, property, or safety.

  • Business Transfers: In connection with mergers, asset sales, or acquisitions.

Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined, unless longer retention is required by law (e.g., tax, legal, accounting). Typical order data retention is 4 years.

International Data Transfers
PawVortex is based in the United States. Your information may be transferred to and processed in other countries where data protection laws differ. We implement safeguards to ensure protection in accordance with this policy.

Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

Updates to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page. Please review this page periodically.

Contact Us
For questions about this Privacy Policy or to exercise your data rights:
PawVortex
AL WAHAB MERCHANDISING INC
8517 Brushy Creek Trail
Fort Worth, Texas 76118
United States
Email: hello@pawvortex.com

© 2026 PawVortex. All rights reserved.
This policy is provided for informational purposes and does not constitute legal advice.